The default number is enforced daily and applies to the entire org irrespective of factors such as the number of IP addresses used to make the call. This errorCode value appears if the server encounters an unexpected condition that prevents it from fulfilling the request.Įach Zoho Desk edition provides a default number of API calls. This errorCode value appears if the user fires too many requests in a simultaneous/concurrent manner ("rate limiting"). This errorCode value appears if the user sends too many requests within a given amount of time ("rate limiting"). The integration param returns the integration the user enabled in the portal.
This errorCode value appears if the API request tries to deactivate a user who has enabled integrations in the help desk portal The key existingContracts is an array containing one or more contract entities.This errorCode value appears if the user creates a contract for an SLA with existing or overlapping time periods. This errorCode value appears if the API request tries to remove the last user remaining in a department that has live chat enabled DUPLICATE_CONTRACT This errorCode value appears if the input does not fulfil the conditions necessary for successfully executing the API. The field that contains the inaccurate value is returned in the fieldName param, which is represented in the JSON Pointer convention UNPROCESSABLE_ENTITY missing - the field does not contain a value.duplicate - the field contains a value that already exists.invalid - the field contains an invalid value.The possible values for the errorType key are: The type of inaccuracy is identified by the errorType param. This errorCode value appears if there are inaccuracies, such as duplicate entries or invalid IDs, in the data given by the user. This errorCode value appears if the server refuses the request as a result of receiving the input in an unsupported format. This errorCode value appears if the size of the resource exceeds the limit defined by the server. This errorCode value appears if the method in the API request is known by the server but disabled for the API requested. This errorCode value appears if the URL provided is invalid or does not exist. The possible values for the editionType key are The possible values for the feature key are This errorCode value appears if the user is unable to perform an action due to the limitations of the Zoho Desk edition in use This errorCode value appears if the user does not have all the permissions required to access the resource.
This errorCode value appears if the user chooses a different organization while generating the OAuthToken instead of the organization in which they want to perform the operation. This errorCode value appears if the OAuthToken does not contain the scope required to perform the operation. This errorCode value appears if the OAuthToken is invalid or expired. This errorCode value appears if the authentication token in the API request is invalid INVALID_OAUTH The different errorCodes and their uses are described below. Method not allowed (Method called is not supported for the API invoked)īesides HTTP status codes and their corresponding error messages, error responses for Zoho Desk APIs also include a machine-parsable errorCode param to simplify error handling. The following table lists some commonly used HTTP status codes. Status codes in the 2xx range indicate success, 4xx range indicate error in the information provided, and 5xx range indicate server side errors. Zoho Desk uses HTTP status codes to indicate success or failure of API calls.
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